Skip to main content

NOC Voice Engineer-Weekend Shift

Permanent Position in Tempe, Arizona

Post Date: 11/08/2019

Rate: Not Specified

Education Level: Not Specified

Reference: Job # 175178


Our client has a full-time, permanent opportunity for a NOC Voice Engineer-Weekend Shift in Tempe, AZ

Job Description

 

 

Responsibilities

Requirements

About MATRIX

MATRIX has been finding great work for great people since 1983. Headquartered in Atlanta, Georgia, we have 13 branch locations in the US and open jobs in all 50 states. Over the last 35+ years, we have matched thousands of professionals with innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all US IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. Visit the Career Resources page on our website for thought leadership around interviewing, resume tips, contracting, working with recruiters, and more..

Please Note: Your resume will never be submitted to a client company without your prior knowledge and consent to do so.

NOC Voice Engineer-Weekend Shift

Permanent Position in Tempe, Arizona

Job Overview

Post Date

11/08/2019

Rate

Not Specified

Education Level

Not Specified

Reference

Job # 175178

Our client has a full-time, permanent opportunity for a NOC Voice Engineer-Weekend Shift in Tempe, AZ

Job Description

 

  • The Network Engineer (NE)  manages and plans efforts to research, design, plan and maintain new or existing network hardware and software technology components. The NE Technician utilizes systems, scripting, and developer skills to execute on highly complex tasks related to hardware and software technology component analysis, integration, and incident and problem resolution. The role also creates, reviews, and ensures updates are made to the configuration management plan.
  • The Network Engineer is knowledgeable in enterprise Voice technologies including SIP, H.323 and telephony infrastructure. S/he will also have a basic understanding of the interaction between Voice and other technologies including Network, Windows, UNIX, Storage, SQL, Oracle, Citrix, and VMWare. The Network Engineer utilizes Voice & Networking standards and can apply them in support of business needs within the company environment.

 

Responsibilities

  •  
  • Support the Avaya enterprise-class telephony solutions, including Sip, PBX, Session managers, and SBC’s.
  • Work with global Voice team on providing level 3 escalation for troubleshooting high Severity incidents, and Support on-call rotations for operational duties that have not been addressed with automation
  • Support healthy software development practices, including complying with the chosen software development methodology
  • Provide technical leadership to a growing team focused on applying software engineering practices to operations at scale
  •  Drives a continuous improvement mindset with the team, embracing a DevOps culture and constantly finding ways to make our systems more reliable.
  •  Write tools and leverage open source solutions to automate tasks with an emphasis on scalability and reliability
  •  Create automation that remediates areas of concern within the system we support

Requirements

  • Work Schedule Thursday to Sunday 9AM to 7PM

  • Provide subject matter expertise when collaborating on cross platform projects with teams responsible for Voice, Video, Compute, Storage, Information Security and Data Center.

  • Design effective monitoring / alerting (for conditions such as application-errors, high memory usage) and log aggregation approaches (to quickly access logs for troubleshooting, or generate reports for trend analysis) to proactively notify business stakeholders of issues and communicate metrics

    • Promote a DevOps culture, including building relationships with other technical and business teams.
  • Knowledge of SIP, H.323, VoIP, Avaya infrastructure including ASM, AES, ASA, One-X, and Verint.
  • Experience with programming languages, (Power shell, Python, or Groovy)
  • Experience with IT infrastructure DevOps tools such as, JSON, VXML, GitHub, Ansible, & Jenkins
  • Experience building and sustaining interconnected production services with APIs
  • Knowledge of networking technologies, topologies, and protocols. (TCP/IP, BGP, OSPF, QOS, SNMP, Rest API, STP, HSRP, switching technologies, VLANs, Firewalls, Ethernet)
  • Technical experience using many of the following: Cisco Routers & Switches, Nexus, ASR, ISR product lines, Cisco IOS, NX-OS, ACI, IPSEC
  • BS in Network Engineering, Computer Science, or related technical field involving coding or equivalent experience
  • Experience building, deploying, and operating distributed services and monitoring for production networks
  • Experience with Linux systems and shells, daemons, and processes
  • College degree or equivalent work experience 
  • 3+ years of experience with enterprise systems

About MATRIX

Whether you are actively pursuing new job opportunities, or simply seeking market insight or career advice, MATRIX has you covered. At over $200 million in revenue, we offer access to top-tier client companies, value-added services and benefits that rival or exceed those of even our largest competitors. To learn more about how MATRIX is making your job search experience better, click the banner below or visit https://www.matrixres.com/sites/default/files/infographic/index.html.

Please Note: Your resume will never be submitted to a client company without your prior knowledge and consent to do so.

MATRIX Infographic