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Shared Services Lead - Enterprise Workplace Technology

Contract Position in Cleveland, Ohio

Post Date: 03/14/2019

Rate: 55.00 Hourly

Education Level: Not Specified

Reference: Job # 160550


Position: Shared Services Lead - Enterprise Workplace Technology

Location: REMOTE

Term: 3 Months

Day-to-Day Responsibilities:

Is this a good fit? (Requirements):

Even better if you have:

If this sounds like the perfect fit, apply today!

About MATRIX

Whether you are actively pursuing new job opportunities, or simply seeking market insight or career advice, MATRIX has you covered. At over $200 million in revenue, we offer access to top-tier client companies, value-added services and benefits that rival or exceed those of even our largest competitors. To learn more about how MATRIX is making your job search experience better, click the banner below or visit https://www.matrixres.com/sites/default/files/infographic/index.html.

Please Note: Your resume will never be submitted to a client company without your prior knowledge and consent to do so.

MATRIX Infographic

Shared Services Lead - Enterprise Workplace Technology

Contract Position in Cleveland, Ohio

Job Overview

Post Date

03/14/2019

Rate

55.00 Hourly

Education Level

Not Specified

Reference

Job # 160550

Position: Shared Services Lead - Enterprise Workplace Technology

Location: REMOTE

Term: 3 Months

Day-to-Day Responsibilities:

  • Supervises staff, oversees the delivery of multi-disciplinary programs, policies, products, and services and prepares a variety of plans, strategies, reports and proposals.
  • Supervises staff, managing performance, staff development, training and careers.
  • Plans and monitors staffing overseeing recruitment and any other administrative functions related to the smooth functioning of the SSC.
  • Oversees service delivery and the day-to-day operations of the SSC, ensuring that all standards are met and procedures are followed. Establishes priorities and schedules of main activities.
  • Reviews and monitors SSC-related services to identify trends and problem areas, reporting on risks, key performance indicators and proposed corrective action or new approaches.
  • Develops and implements new work methods and procedures of the SSC; recommends procedural changes to improve SSC efficiency and ensures appropriate implementation of decisions made by senior management.
  • Prepares and monitors the SSC budget.
  • Oversees and ensures the smooth functioning of information systems required to deliver the services and the definition and implementation of changes required to maintain the systems operational and fit for purpose.
  • Supports system deployment activities to ensure smooth adoption by clients of the Center.
  • Defines and ensures the implementation of Service Level Agreements; sets standards for quality and ensures that operational activities are implemented in accordance with recognized procedures and guidelines and meet the established standards.
  • Establishes quality control mechanisms such as client surveys, periodic data quality assurance reviews, error escalation procedures.
  • Plans and develops SSC communication strategy and capacity development.
  • Develops procedures and guidelines for use by the SSC customers to ensure clarity, accuracy, consistency and accountability and to sustain and increase public awareness of SSC core activities.
  • Establishes and maintains close working relationships with EWT Business Management leaders collaborating on issues in the implementation of established policies and escalating to policy owners any issue requiring policy related decisions.
  • Performs other duties as required.

Is this a good fit? (Requirements):

  • Advanced college degree in related technology field (Business Administration and/or Management) or comparable job experience in large complex global institutions.
  • Approximately 10+ years of relevant experience in coordinating, leading and/or managing business operations and administrative activities.
  • Ability to exhibit a progression of increasingly complex job responsibilities during the period inclusive of senior staff management oversight for large global technical organizations.
  • Flexible and able to manage multiple demands efficiently and effectively.
  • Good communication and interpersonal skills.
  • Good facilitation skills - able to conduct meetings with stakeholders and manage negotiations. Knowledge of IT Services organizational structure to facilitate situations where resources are required from teams outside of Solutions.
  • Good understanding of IT Services offerings, technical standards and policies.
  • Ability to recognize cultural differences and lead virtual cross team discussions.

Even better if you have:

  • ITIL Foundations or 6 Sigma.
  • Experience of working with external resource vendors.
  • Knowledge of RETAIN (resource planning tool).
  • A good understanding of IT Services.

If this sounds like the perfect fit, apply today!

About MATRIX

Whether you are actively pursuing new job opportunities, or simply seeking market insight or career advice, MATRIX has you covered. At over $200 million in revenue, we offer access to top-tier client companies, value-added services and benefits that rival or exceed those of even our largest competitors. To learn more about how MATRIX is making your job search experience better, click the banner below or visit https://www.matrixres.com/sites/default/files/infographic/index.html.

Please Note: Your resume will never be submitted to a client company without your prior knowledge and consent to do so.

MATRIX Infographic