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Desktop Support Representative

Contract Position in Twinsburg, Ohio

Post Date: 11/08/2019

Rate: Not Specified

Education Level: Not Specified

Reference: Job # 175187


Terrific Contract Opportunity!
Position: Desktop Support Representative
Location: Twinsburg, OH 44087
Term: 3 Months Contract
 
Day-to-Day Responsibilities:
Is this a good fit? (Requirements):
If this sounds like the perfect fit, Apply Today!

About MATRIX

MATRIX has been finding great work for great people since 1983. Headquartered in Atlanta, Georgia, we have 13 branch locations in the US and open jobs in all 50 states. Over the last 35+ years, we have matched thousands of professionals with innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all US IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. Visit the Career Resources page on our website for thought leadership around interviewing, resume tips, contracting, working with recruiters, and more..

Please Note: Your resume will never be submitted to a client company without your prior knowledge and consent to do so.

Desktop Support Representative

Contract Position in Twinsburg, Ohio

Job Overview

Post Date

11/08/2019

Rate

Not Specified

Education Level

Not Specified

Reference

Job # 175187

Terrific Contract Opportunity!
Position: Desktop Support Representative
Location: Twinsburg, OH 44087
Term: 3 Months Contract
 
Day-to-Day Responsibilities:
  • Delivers quality support and assistance to internal users while working to achieve departmental service levels.
  • Responds to incoming requests via supported channels (phone, portal, chat) and documents all work in designated ticketing system.
  • Work is technical in nature and may require various troubleshooting techniques but also demands a strong customer service orientation to communicate effectively with both technical and non-technical users.
  • 80% of the scheduled work time will be interfacing with users either responding to calls directed from an ACD or making outbound calls on in-progress requests.
Is this a good fit? (Requirements):
  • Associates or bachelor’s degree preferred; college hours focused in an IT curriculum or relevant work experience may be substituted.
  • Two to three years’ experience directly related to the position required.
  • Have strong knowledge of key IT equipment, software and infrastructure.
  • Understands Active Directory, DNS/DHCP.
  • Strong familiarity with IDM/Web based Identity management tools.
  • Excellent verbal communication skills.
  • Excellent troubleshooting skills.
  • Strong process skills and knowledge.
  • Experienced with LAN/WAN environments of an enterprise nature.
If this sounds like the perfect fit, Apply Today!

About MATRIX

Whether you are actively pursuing new job opportunities, or simply seeking market insight or career advice, MATRIX has you covered. At over $200 million in revenue, we offer access to top-tier client companies, value-added services and benefits that rival or exceed those of even our largest competitors. To learn more about how MATRIX is making your job search experience better, click the banner below or visit https://www.matrixres.com/sites/default/files/infographic/index.html.

Please Note: Your resume will never be submitted to a client company without your prior knowledge and consent to do so.

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