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Operations Technician

Contract Position in Broomfield, Colorado

Post Date: 10/10/2019

Rate: Not Specified

Education Level: Not Specified

Reference: Job # 173359


Terrific Contract Opportunity!

Position:  Operations Technician
Location: Broomfield, CO 80021
Term: 6 Months Contract
  
Day-to-Day Responsibilities:

Is this a good fit? (Requirements):

If this sounds like the perfect fit, Apply Today!

About MATRIX

MATRIX has been finding great work for great people since 1983. Headquartered in Atlanta, Georgia, we have 13 branch locations in the US and open jobs in all 50 states. Over the last 35+ years, we have matched thousands of professionals with innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all US IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. Visit the Career Resources page on our website for thought leadership around interviewing, resume tips, contracting, working with recruiters, and more..

Please Note: Your resume will never be submitted to a client company without your prior knowledge and consent to do so.

Operations Technician

Contract Position in Broomfield, Colorado

Job Overview

Post Date

10/10/2019

Rate

Not Specified

Education Level

Not Specified

Reference

Job # 173359

Terrific Contract Opportunity!

Position:  Operations Technician
Location: Broomfield, CO 80021
Term: 6 Months Contract
  
Day-to-Day Responsibilities:

  • Analyze, sectionalize, isolate, and resolve trouble situations. 
  • Manage and correlate multiple trouble reports. 
  • Communicate with customers and vendors to collaborate restoration of various services. 
  • Initiate internal escalations, as necessary. 
  • Provide assistance to peers and participate in ongoing repair process improvement activities 
  • Place proactive outgoing status calls to customers 
  • Provide follow up and closure of assigned trouble tickets 
  • Answer inbound calls and/or redirect calls to proper organization if required
  • Create trouble ticket which summarizes customer reported trouble
  • Provide proactive customer updates on progression of repair 
  • Initiate internal escalations on customer's behalf and provide follow up 
  • Effectively manages customer expectations (status and clear description of activities) 
  • Ability to manage multiple tasks on time, including ticket administration, communications, and follow up activities 

Is this a good fit? (Requirements):

  • 1+ year of technical customer call center experience
  • 1 to 3 years of experience in a NOC environment 
  • 1 to 3 years Customer Service experience 
  • Associate degree in Computer Networking or equivalent demonstrated experience in related technical field or position
  • Possess excellent customer service skills 
  • Demonstrate proficiency with trouble ticketing application and other internal tools 
  • Ability to work in a fast-paced operational environment 
  • Ability to answer customer calls and work issues via trouble ticket proficiently and independently 
  • Create trouble ticket which summarizes customer reported trouble 
  • Able to recognize issues/defects that will impact the NMS implementation and monitoring 
  • Ability to learn in an on-the-job training environment 
  • Ability to work all shifts in a 7x24x365 environment 
  • Cisco, Aruba, and Juniper certifications are a plus preferred

If this sounds like the perfect fit, Apply Today!

About MATRIX

Whether you are actively pursuing new job opportunities, or simply seeking market insight or career advice, MATRIX has you covered. At over $200 million in revenue, we offer access to top-tier client companies, value-added services and benefits that rival or exceed those of even our largest competitors. To learn more about how MATRIX is making your job search experience better, click the banner below or visit https://www.matrixres.com/sites/default/files/infographic/index.html.

Please Note: Your resume will never be submitted to a client company without your prior knowledge and consent to do so.

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