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Operations Technician

Contract-to-Hire Position in New Century, Kansas

Post Date: 02/13/2019

Rate: Not Specified

Education Level: Not Specified

Reference: Job # 158736


Terrific Contract Opportunity!

Position:  Operations Technician
Location: New Century, KS 66031
Term: 6 Months Contract to hire
 
Day-to-Day Responsibilities:

Is this a good fit? (Requirements):

If this sounds like the perfect fit, Apply Today! Background check and drug test will be conducted as part of the onboarding process.

About MATRIX

Whether you are actively pursuing new job opportunities, or simply seeking market insight or career advice, MATRIX has you covered. At over $200 million in revenue, we offer access to top-tier client companies, value-added services and benefits that rival or exceed those of even our largest competitors. To learn more about how MATRIX is making your job search experience better, click the banner below or visit https://www.matrixres.com/sites/default/files/infographic/index.html.

Please Note: Your resume will never be submitted to a client company without your prior knowledge and consent to do so.

MATRIX Infographic

Operations Technician

Contract-to-Hire Position in New Century, Kansas

Job Overview

Post Date

02/13/2019

Rate

Not Specified

Education Level

Not Specified

Reference

Job # 158736

Terrific Contract Opportunity!

Position:  Operations Technician
Location: New Century, KS 66031
Term: 6 Months Contract to hire
 
Day-to-Day Responsibilities:

  • Responsible for providing Technical Support in a Call Center environment
  • Working on the telephone with clients and employees
  • Performs Tier 1 troubleshooting of routers, switches and other telecommunications devices
  • Complex issues that cannot be solved within the Tier 1 team are triaged to Tier 2 and Tier 3 Engineers
  • Tracks all repair activities in systems
  • Looking for candidate with routing and networking background and/or experience troubleshooting data networks
  • Familiar with accessing routers remotely and talking customers through troubleshooting over the phone in a call center environment
  • Able to work in a team environment
  • This position works directly with clients and employees and partners in a repair situation

Is this a good fit? (Requirements):

  • At 2 two years providing Technical Support in a Call Center environment 
  • Associate degree at minimum. 
  • Previous experience supporting Routers, Switches and other telecommunications equipment in a Call Center and Repair Center environment. 
  • Certifications from companies such as Cisco, Adtran and Juniper are desired
  • Understanding of the OSI networking model’s physical, data link, and network layers 
  • A proven track record troubleshooting technical issues 
  • An understanding of routing protocols such as BGP and OSPF 
  • Experience with Cisco command line interface. 
  • Ability to effectively and efficiently manage and correlate multiple trouble reports
  • Expert level communication and customer service skills.
  • Proficiency with trouble ticketing applications and other CenturyLink Ordering, Inventory, Customer Relationship Management (CRM) and Repair systems 
  • Ability to work in a fast-paced operational environment. 
  • Ability to answer customer calls and work issues via trouble tickets proficiently and independently. 
  • Ability to work all shifts in a 24 x 7 environment
  • Ability to recognize when to triage issues and Incidents to a higher tier of Technical Support 
  • Ability to learn in an on-the-job training environment 
  • Ability to manage repair activities in a Technical Support environment using systems and processes 
  • Ability to collaborate with employees and third-party partners in a way that results in a positive repair experience for client base

If this sounds like the perfect fit, Apply Today! Background check and drug test will be conducted as part of the onboarding process.

About MATRIX

Whether you are actively pursuing new job opportunities, or simply seeking market insight or career advice, MATRIX has you covered. At over $200 million in revenue, we offer access to top-tier client companies, value-added services and benefits that rival or exceed those of even our largest competitors. To learn more about how MATRIX is making your job search experience better, click the banner below or visit https://www.matrixres.com/sites/default/files/infographic/index.html.

Please Note: Your resume will never be submitted to a client company without your prior knowledge and consent to do so.

MATRIX Infographic